Alicia D

Review of Mooxy

While this is a fun, modern and very well position...

While this is a fun, modern and very well positioned hotel I can only say how extremely frustrated I am with the service of the hotel. We are in the middle of our nine night stay with the hotel, and for the last two days I have requested we have new bed linen during room service. After waiting for this for two days I lodged a complaint with the reception who assured me I would return after my day out to a new set. When I returned back at 5pm, I found the sheets had not been changed. I called reception again, and they sent room service up. I returned to my room only to find they still had not been changed, and only the bed remade. I again lodged another complaint with reception, who sent room service up while I went to dinner. This time I returned to my room with the bed remade, the she sheets not changed, and to add insult a clean sheet was left on the bed implying I should be the one to change the linen. I called reception again, explained what I had found and they said for sure this time it will changed. I stepped out of the room and returned 45 mins later only to find EXACTLY THE SAME THING AGAIN! Bed remade, sheets not changed and the spare sheet on the bed! I have called reception again and spoke to a manager, who assured me they will be changed now...however I will have to wait and see. The other disappointing aspect of this is after six failed attempts I have not had one offer for any kind of compensation for the inconvenience. Having to leave a room so many times for a service that should be routine and standard is not appreciated. I would suggest people think twice before booking here.