Diana Miller

Review of the Saguaro - A Joie de Vivre ...

This hotel even with all its bright beautiful colo...

This hotel even with all its bright beautiful colors is a bit old. The hallway to get to the room smelled. The hotel seems to be managed by some very young staff, which didn't have the skills to accommodate a situation. For example, at breakfast in the hotel restaurant I ordered a Cafe Latte from their menu. I waited so long to get the coffee and I even asked if they could bring me a regular one while I waited, they never explained why it was taking so long, the regular coffee never came. My food came and When the Latte arrived, the dark colored cup of coffee had LIPSTICK on it! I complained and they brought me what seemed like the same coffee, just in different cup. By them I was grossed out. When it was time to pay for my breakfast I noticed they charged me for the Latte. I could not believe it. Since i didn't feel like hanging around another minute, i went ahead and paid the whole thing. Someone came over to apologize and stated he had not been there in 2 weeks and didn't realize they didn't have all the ingredients needed for the Horchata Cafe Latte. At no time did they offer an excuse on why they didn't straight up up come out and explain that and give someone the option to change their choice. They didn't even offer to take the charge of the Latte off my bill. They offered for my group to stop by the pool bar and that the bartender there would take care of us. When we approached the bar, they were rude and had no knowledge of the need to take care of us.
VERY DISAPPOINTED!!!!!