After the experience mentioned below - I did recei...

After the experience mentioned below - I did receive a call from the VP and later another call from the marketing mgr to express concern and rectify the any issues moving forward. I would say I am pleased to move forward from this point on September 2, 2016.

I called them on Friday, June 17 for a service call since my ac/ was not functioning.
They came out and diagnosed the system and made a repair for $185.00. On Sunday, June 19 the system was not working again. I called and they come out again on Monday, June 20.
When the bill came and I saw two charges - one for each visit. I called the office and explained my dissatisfaction and ask for someone to get with a manager and get back to me. No one ever did.
When I today called back again as a follow up - I was told that the second visit was a clogged drain line and that they considered that a different problem. I ask for a supervisor and was given to a Scott. He was cold and rude. He explained to me again it was two different problems.
I was not happy with his explanation and suggested that in good faith as a new client, a resident of Wilton Station and a realtor that they forgive the second fee of $140. He stood his ground. I was only when I lost my cool and raised my voice that he said he would take the $140 off the bill and place me on a do not service list ! Seriously ! This is not white glove service for a company that wants to service Wilton Station !
As an owner all I knew was the system was not working. To me the first visit should have been a complete unit evaluation to determine what problems existed and fix them. I should not have had to be inconvenienced a second time for the system not working or have incurred a second charge only two days later for the same a/c unit.