My mom purchased two boxes of your milk, green but...

My mom purchased two boxes of your milk, green butterfly and carnation lite. At the bottom of the green butterfly the milk was solid and had a look like magnesua block the carnation lite was very lumpy. Both boxes had not yet exoired. Who is refunding us the cost of these items that we clearly could not use and why are you not answering the number on your box so that oerdons could log their complaints?
This is unacceptable and you are sure going to lose two customers.