Alaina Carr

Review of McLeod Health

When we first arrived, nurse Hope was great! She m...

When we first arrived, nurse Hope was great! She made sure my mom got back to a room so they could start running test. She even came back to check on my mom! Very sweet and caring nurse. You can tell nurse Hope cares for the patients and isn t just there to be there. However, once we got back. The doctor seemed to take his time with every single thing. No one had an update for us until 12:30AM and we got there around 6:30-7PM. Jessica the nurse was very unprofessional and seemed as if she did not understand none of our questions. She NEVER came in the room with an update. Even though they have a sign that states one of our staff members will be in every hour to update you on your progress. We had to ask other nurses on the floor for an update. The first time Jessica even stated I won t know nothing. You all will know something before I ever will. Why would anybody say this to a patient? Just very unprofessional and seemed as if she did not care. You mean to tell me you don t chart notes for your patient the entire time your patient is there? The room and hospital was very dirty. It just seemed as if no one cared. Jessica even bought in a dirty cart to do my mother s blood work. It had someone else previous blood work on the cart. Jessica also was very slow with answering our questions. She also just seemed to just be there. But never was she attentive to her patient nor my mom questions and or concerns. I even asked to speak the director and she never gave me her information nor informed the lady. Being that I work in the field, I was very upset with the care my mom received from the time she got an room until her discharge. I would not recommend this hospital for any type of care at all. This was my mom third time going to this ER within the same week! And hopefully this time she has the right answers so she can start her recovery.