I purchased my vehicle at here end of May. At that...

I purchased my vehicle at here end of May. At that time, the second key was not available, so dealer told me that it should be ordered. Currently, around 7 weeks past since I bought the car, there is no response for the second key at all. I only have a key for the vehicle. Does this make sense? I don't think so. Also, I purchased some protection packages and one of them is appearance package. The financial person told me I can make a schedule for cleaning or treatment for the leather and inside of my vehicle, but anyone has not answered me what this is and how to make a schedule for it. I am really disappointing the service here so far. I never recommend here to my friends.