My husband and I have been a customer of Tansky To...

My husband and I have been a customer of Tansky Toyota for many many years. We have bought most of our cars over the past 25 years. When my husband and I go for service, the first question we are asked is "Have you ever been here before". How insulting. Then, when our cars are serviced, my husband gets texts and emails for the service for my car and vice versa, not matter how many times we try to change the contact information so we are contacted properly. Recently, I was sitting in the waiting area for my car to be serviced, and my husband calls me to let me know my car is ready, because he has been notified, and I am sitting right there?!? The service is good, expensive, but good, however, the human customer service is really lacking. And then they ask to be graded high when we are surveyed. If you do a good job and are attentive, then you will get a good rating, if you have to ask for a good rating, you are losing. And on my most recent visit, I did not even get my candy bar. I miss Rodney Barrett, he was the consummate professional.