I have service America service contract for few Ye...

I have service America service contract for few Years. For last 2-years, This company has gone downhill in the service. I called to fix my Air-condition on 8-3-18 . Website said-If you want to fix -will have $ 55 service charge + $ 75 convenience fee. Paid $ 130 for the service call. I waited whole day on 8-4-18 ( supposed to fix air condition before 6 PM). No body responded between hours of 8 am to 6 pm. Left 3 messages , kept on telling that somebody will be there before 6 PM. never showed up. This is shame for this company. It used to be a Great service company, but no more. I will never renew contract with this company. My rating for this company is Zero Star , Good Bye!