Juliet Heery

Review of Now Larimar Punta cana & Secre...

Beautiful resort! Great pool, drinks, and staff. F...

Beautiful resort! Great pool, drinks, and staff. Food was pretty ok, but lacking in options. When we stayed, the Now resorts were closed so a lot of the dining options and the pools there were closed. We were frustrated that no one told us this before our stay, and there was no effort to make up for this. In their responses to other reviews that mention this, you can see that they really don't understand why this would be so upsetting. At one point, a customer service rep called our room to check on our stay, which was a nice touch. My husband told her about our disappointment in the closed resorts, and her response was that if we booked through a travel agency, they would have told us. But the hotel's own website doesn't mention it, nor did they mention it when we checked in!

I do feel bad complaining because it was so lovely, but I'm comparing the value to what we would have received at other resorts, or what we would have received if all of the advertised amenities had been available. We didn't feel like our stay was worth what we paid, compared to what we would have had at other resorts. The room itself was beautiful and spacious, and we booked the most basic room. We did not upgrade to the premier level and I don't think it would have been worth it.

People were selling trinkets and excursions on the beach. The excursion people even walked around the pool area to bother people. Made it hard to relax. We were also tricked into listening to the time share talk, which lasted 2 hours. We were told it would only be during our breakfast. If they tell you this, dont believe them. We also were given resort coupons that the resort refused to honor. Finally, the battery on our doors card reader died twice and we were locked out of our room. I would not return, because while it was nice, the lack of communication about the closures made it feel like we were getting less than we thought we were paying for.