I have never dealt with a payment system more out-...

I have never dealt with a payment system more out-of-whack than that of Loudoun Water. My wife and I can predict when we will receive an automated phone call from them reminding us that we have a past-due balance. Of course, when we call back, they say they lost our payment but have just relocated it. Today, the phone call was for a $3 past due balance. When we called back, we reminded them that we had just spoken a week ago about this. That seemed to jog their memory, as it does every month. This has been occurring on a monthly basis since we moved to Loudoun County in June of 2014. The excuse "we are in the process of updating our online payment system" is getting VERY old. Update it already! How on Earth is it still possible to have a major utility company with such a failure of a payment system? Shoot, even our local auto parts store can process an online payment! FIX IT.