We pay our rent through a landlord that actually o...

We pay our rent through a landlord that actually owns the townhome we live in, however Preiss has managed to ruin that by being the ones that own the other houses and land of the complex that it is in.

Because of this, all packages are still given to their leasing office which I've had major headaches with. I've had over 4 packages returned by them in the last 3 months because they say they aren't responsible for them and return as soon as they come in the door. There is an actual agreement between them and USPS that until a resolution is made, they must HOLD the packages of the tenants even if they are not their own. It has been so frustrating that I have to call at least 3 or 4 times just to make sure that it hasn't been returned and is actually there, half the time they have no idea until a day later I get notified it has been returned. I don't understand how a company as large as this can have such an organization problem and can't even keep up with what is going in and out of their offices. Both them and USPS want nothing to do with the packages which leaves me screwed if I want to have packages delivered to my own home.

It's out of my control, I can't have them or the post office just drop them off at my door. Neither group wants to attempt to fix the issue, but they could at least give me a notice or a day to pick them up.