I have an LG French door refrigerator that I paid ...

I have an LG French door refrigerator that I paid north of $3,000 for in July of 2017. Last Friday (April 24, 2020) my refrigerator had a complete failure. The unit stopped cooling, freezing, and I called my extended warranty company. It took them until the next day to come out and tell me it was covered by LG under their sealed system warranty.
So, luckily I had initiated contact with LG today prior and they sent a link for the issue. I visited the link, and it was a pain, so, I phoned to talk to an actual person. They took all of the information I provided in the email all over again. They then informed me they had dispatched it to a local provider. Luckily, I got the companies name and number. This was now Monday 04/27. I called the company as soon as I got off with LG in the interest of expediting the service call. I was informed by the owner that the company was under quarantine due to an employee being exposed. He also stated he informed LG on numerous occasions of the quarantine, and their inability to provide service.
So, I immediately phoned LG to inform them of such. They stated they had dispatched to another company, but could not provide me a name and number, (fishy) but someone would be in touch in the next 24 hours. Guess what, it is now Wednesday, and NO CALL!
So, once again, I called LG. The service center rep, Tony told me that I was not getting it and I could find the authorized LG service provider. I informed him, that this was their job and to transfer me to the service department, or his supervisor. So, I get transferred to the service department, and they tell me they are transferring me to the level one department. I promptly get cut off. So, I call back again and they tell me they are the level one department, and they would get back to me in 24-48 hours. Seriously! I told them no, I was already told that and had already waited. He (Ariel) informed me I only put my request in yesterday. Once again, I had to inform a snide customer service rep that they were most definitely incorrect, and we were rapidly approaching a week since the refrigerator failed.
He then said he assigned it to one of their technicians, and I would hear from someone today. Well, why did it take several days, and several phone calls to get this result? Why was it not directly assigned to the mystery LG technician? I must say, based on the track record of technical and service support, I will not be holding out hope for a resolution, or even a call back today as promised.
Upon further research, I determined that the compressor failure within the first three years is a problem very well known to LG. Why not fix the issue, why not stand behind a product you know to be inferior and satisfy your customer base?
This, is without a doubt the worst customer service experience I have ever had, and I believe the behavior on the part of LG is unacceptable, and reprehensible. LG, you should be ashamed of yourselves.