First let me start of by saying that I have receiv...

First let me start of by saying that I have received this survey at least 6 times over the past year and this is the first one that I've decided to respond to. Over the past few months I have spent close to 3k in repairs at Joyce Koons and while my interactions with your staff have been pleasant, I feel that what I have been charged for my repairs were rather excessive. I realize that car repairs cost and that labor does as well. Yet although I did not purchase my vehicle from your dealership, I have consistently brought it there for repair and at some point, customer loyalty should be considered. While I am aware that I am free to take my car other places I purposefully (or stubbornly according to my friends) continued to bring my car to your dealership. The few months in which I am referring do not reflect the amount of times I have brought my car to your dealership over the years they reflect the times in which I feel I have been upset with my charges. The first instance in the few months I am referring I was told that I need to replace my catalytic converter and a valve which those repairs were over 1359 only for my vehicle to less than 2 weeks begin to do the same thing. I was told that some repairs can have cascading effects which could turn up other issues. Yet those cascading effects continued to cost more money which in my opinion should have been visible during the costly diagnosis. After 3 tries and more money my car was finally fixed or so I thought. The fourth time (which was recently) and why I have finally decided to respond to your survey 'seems' to be fixed albeit the most recent issue was unrelated to the previous 3 'cascading' issues. I stubbornly will continue to bring my car to your dealership simply and honestly because you technicians have the repair history on it although once I rid myself of the vehicle and purchase a new one (even if a Buick) I will not return to your dealership. 'My' experience at your dealership on each visit no matter what I bring my car in for seems like a 'money grab; mafia style shakedown. I just feel like rather while taking care of the customers car issues that the customers experience should be considered too.
Thank you,