Gabriel Ong

Review of Dell B.V. Singapore

I don't know which part of your technical support ...

I don't know which part of your technical support is "premium" to be termed as Premium Support. A singular power issue from a less than 1 year old laptop lead to a faulty mobo change, and yet to another faulty mobo change causing graphic cards issues, and lead to more than a week's wait for your "higher level" to make whatever decisions that cannot be disclosed to me? this is the third weekend I'm putting up with a faulty laptop thats not serving it's intended purposes. I had might as well get a ultralight notebook if all i wanted was to watch Netflix and YouTube.

Instead of trying to cut your costs at your customers' expense but replacing with refurbished mobos, how about living up to your warranty?