Ame Howard Review of Mount Airy Casino Resort
We decided to try somewhere new and give AC a brea...
We decided to try somewhere new and give AC a break. Big mistake! After packing our things I ended up forgetting My ID. Ok that's on me, fine. So by the time I noticed we were already in the parking lot of mt airy so we decided to make the best of it. Plus My days of being carded are kind of over. First thing I didn't like....we park the car and walk in. You have to walk through the casino to get to the front desk from the parking lot. So since I had my baby with us we had to be escorted through the casino. Ok fine, that's how the building was constructed, no big deal. Check in was smooth and our suite was nice. So I decided to go down and check out the hotel while my daughter and husband took a nap. You have to walk through the casino to go to everything. (annoying) Anyway so I'm walking through the casino and I decide to stop and play a few games. I'm 31 and look at least 28 so of course it should be no big deal. Apparently it was. After playing the slots (for about 2 hours mind you) a security guard (Robert) comes over to me asks me for my ID. I told him I didn't have it so he told me I couldn't play. Ok no problem. To be honest I didn't mind leaving the casino floor since I had already been playing a while and was cashing out soon anyway. So I said no problem, grabbed my voucher and proceeded to the machine to cash out. The machine is near the elevators to my room so it's already near the exit of the casino. So while I'm standing waiting to use the machine I feel someone standing right on my heels. So I'm thinking ok someone in line to use the machine too. I turn around and it's the security guard. So I'm like ok whatever. Maybe he just wants to make sure I leave the floor. Fine. So the women in front of me finishes and I proceed to move up and then he moves up now standing at the machine with me. Close enough that he could read the amount I was cashing out. Ok now this is harassment. I'm doing everything you asked me to do and you feel the need to stand in my personal space? I asked him if he can back up a bit and he didn't move. He was acting as if I was a criminal. And I hate using the race card but let me add that I am African Amer. and he was Caucasian so take it as you see fit. So I take my money and I'm walking towards the elevator and he's walking with me (right beside me) so I said Sir there's no need for all of this. You can watch me leave the floor but there's no need for you to be right on top of me. This is harassment. So he says do you want me to call my manager for you. So I said sure. But I'm thinking to myself, he was way too willing to get his manager and I didn't even ask. Well I found out why. His manager was his buddy. So Abdullah (the manager) comes over & I explained what happened and right from the door he took the security guards side. So i didn't want to waste anymore time as the conversation was going no where. I go to my room to get my Family so we can eat. But of course we have to go through the casino again to eat. Smh. So we come downstairs and there's a guard there who saw the incident prior so I knew to ask him to escort us as I didn't want any problems. So he said I need to put a band on you. So I said that's fine (the band says under 21 which I haven't been 21 in 10 years) but whatever it was cool. So he escorts us to the buffet and the guard from earlier runs across the casino floor when he sees me and goes up to the waitress and says she is under 21 (pointing to me) which the guard that we were with had already let them know. Ok, now this is harassment. And if I didn't live almost 2 hours away I would've drove home to get my ID because now I feel totally disrespected and the harassment is getting worse. I didn't argue I just sat and ate. Food was horrible, service was great. So it's time to leave and they call security to escort us back. Guess who comes with a grin? Robert! I said please send anyone else. His manager came and walked us. When I told him what Robert did at the buffet he was shocked and no longer could defend him. He knew that was harassment! We won't be back.
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