Mark Chapman

Review of Lifehouse Destination Spa

Absolute joke of a place. Went there for an annive...

Absolute joke of a place. Went there for an anniversary, booked the Garden Suite when arrived given 2nd floor, not ground with no Garden rooms to give. Likewise oredered the celebration package prior to arriving, when we arrived in the room it wasn't there. When I enquired at reception they said it would be sorted immediately. We received the prosseco with no ice bucket and and unfortunately they had run out of chocolates. The room was premier Inn standard, too expensive for what you are getting. Requested an Iron, never arrived. The dinner experience was horrendous we arrived at 8pm recieved our starters @ 8:55 and our mains @ 10pm had to ask for the desert to be sent to the room. The food was of good quality. The grounds are beautiful, however the customer service was atrocious seriously for the price somewhere else in Essex like Downhall Spa would be a better option.