I recently purchased a laptop from their website. ...

I recently purchased a laptop from their website. The product arrived on time, but I encountered some issues with the performance. 🙁 I reached out to their customer service, and they were quick to respond and offered troubleshooting assistance. However, the problem persisted, and I had to return the laptop for repair. The repair process took longer than expected, and I had to follow up multiple times for updates. After the laptop was fixed, the performance improved, and I haven't experienced any issues since. Overall, the quality of the product was average, but their customer service needs to improve in terms of communication and timeliness. Hopefully, they can work on these aspects for better customer satisfaction.