Julian Ruiz

Review of Vandergriff Hyundai

My 2013 Sonata had its engine lock due to a recall...

My 2013 Sonata had its engine lock due to a recall issue. It locked while on my way to work and if had locked 2-5 minutes earlier I would have been on the highway or coming off the highway trying to merge into 3 lanes of morning traffic. They took almost 1 week to just run the diagnostics, car arrived 1/17 and I had to call back multiple times to get updates and was finally told on 1/23 that it was "confirmed" a recall issue. I left my number the first time I called with Corporate and the dealership on the 17th. Yet somehow they kept calling the previous owner even after I called back 2 more times during the week. When I go pick up the rental they then start to use predatory tactics of adding on additional repairs. "You don't want to have any old crud in the system do you?" " You don't want to have to do this later do you?" I was having to service my car due to a recall issue and yet they found ways to add on and push for more. I was sent a URL with some information but did not get the full readout by the dealership until only after I paid. I went ahead with the services as I did not want to run into another issue down the line due to a Hyundai recall issue. Im sure I will get the, " This is not covered under this recall" or "This was additional work that should be done based on what we saw" However, why was I at the dealership? For a service or for a recall that endangered me? Hyundai corporate ultimately said that it was my problem to deal with the dealership.