Incredibly shocked and disappointed by customer se...

Incredibly shocked and disappointed by customer service from here. My kids got me a hamper as a mothers day gift and after repeated confirmations from the sales person that it was alcohol free we found it had produce with alcohol! We left these inoriginal untampered packaging and contacted them immediately to exchange for non-alcoholic substitutions but was just point blank refused that it was against the policy!!!?

Not only that, I then looked at the substitutions that they had made in the hamper and learnt they had replaced 2 items with items which were of less value (half the price!) and that were not even on the list of hamper inclusions of any type of hamper they produce. No explanations given for why they made the substitutions, it was simply because they were skimping and saving!