worst expert:

worst expert:
Years ago I decided never to purchase any product from Fry s due to their return policy.
I thought they had improved over the years until today Jan 2017

I purchased computer parts to build gaming server for my kids. It was supposed to be a Christmas present
Someone suggested Fry s. I went to the location in Palo Alto, CA and worked with one of their sales person who collected all the parts I needed.
The total cost came to be over $1300.00

I put the computer together. I found out it only recognize one 8 GB memory module. I had two installed. The sales person claimed it will support 16 GB and that what he sold me.

I took the motherboard to Fry s at Laurence, CA. I explained to the customer service person at the door the problem. Right away he started visually checking the board and the magic word came from his mouth. We cannot return it it might be defective and you don t have a defective insurance purchased. I tried to explain to him that the item is 25 days old and it is working fine but with only 8GB where your sales person sold me 16 GB and assured to me it is supported and will work fine because he has just the same board at home.

After long talk I asked if someone from the technical department can talk a look and verify what I am saying. My point if the motherboard is defective as he claims, why it is working fine with 8GB only. It should be fully not functional if it is defective as he claims.

I was taken to see their technician. Who looked at the board after the person on the counter already informed him of the problem. I asked him if can test it. He asked me to wait and later told me he is going for lunch and someone else will come and help.
I waited for someone to come. She actually was nice. She came and told me about the problem they have with this motherboard and I should get different type of motherboard. I agreed. She selected one motherboard that is different type and different manufacture. She asked me to take the item to the return area to give me credit on the returned motherboard and purchase the one she selected.

The lady on the return section introduced herself as the manager said sir you cannot return this motherboard. It is defective. I said, are you a technical? Your technical did not have time to check it and confirm that. I said even if you think it is defective. How would I know it was not defective when I purchased it.
All what should could say. There is nothing I can do. You need to take it back.
The lady was very mean. Has no manner. Coming gin with attitude that is only acceptable in the country where she came from
I told this experience to some people at work who accused me of being so stupid by going an buying products from Fry s. I really agree.