Stacey Basher

Review of Automatic Data Processing

Whoa. Shady. Held for 3 hours to get help filing a...

Whoa. Shady. Held for 3 hours to get help filing a tax form. Asked the rep, Mary, for an email because I don't have another 3 hours to give up if the form doesn't go through for the 2nd time. She said it was "faster to contact us by phone because we don't really check our emails". Faster for who? I'd rather wait 3 days for an email reply than 3 hours of wasted time on the phone. I pushed for an email. She told me to contact my local government agency for a status update. I pushed again. She then said "we don't have emails". I guess that's why you don't check them, huh? For what we pay monthly, service here is undoubtedly lacking. May be time to move on.