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Niki Rene

4 years ago

So I will say straight from the bottom of my heart...

So I will say straight from the bottom of my heart: These are the kindest, most wonderful people I have ever dealt with in the computer service industry. Their staff absolutely went above and beyond, specifically Katie and I couldn't be more thrilled. I am a person with a walking disability and right from the start they offered to not only bring my computer from my car for me ( something they thankfully didn't have to do because I had help ) but they also offered to bring it back TO my car for me so that I didn't have to struggle with it. ( The walkway in to their building is a little steep, not their fault! ) Furthermore when it came time for me to get my computer and I was running late ( WELL past time for them to close ) poor Katie waited for me to get there so that I could pick my computer up. ( And I mean it was well past go time, it was 530pm. That is a long time for someone to wait. )

The problem that my computer was having was a difficult one and they spent three days trying to figure it out, doing everything in their power to find out exactly why I was having the issues with my USB ports that I was. I, being the not so bright person that I am, did not give them all of my computer equipment and had forgot to give them my power cord so they were using one of their super awesome superior power cords. ( Which is actually why they couldn't figure out what the problem was. The problem was my computer not getting enough power via the cord and my keyboard sucking ALL of the power because that's what Razer products do. It was murdering my USB ports. I got a new keyboard that wasn't a Razer product and haven't had a single problem since. )

Needless to say I will be going to them in the future if I have any computer mysteries or disasters, and I highly recommend everyone else do the same. These people are the absolute most wonderful people: Specifically Katie. That woman deserves all of the praise in the world and she has all of my thanks. Thank you SO much.

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