Shelli Smith

Review of Now Larimar Punta cana & Secre...

It wasnt up to the Secrets brand. Have stayed at s...

It wasnt up to the Secrets brand. Have stayed at secrets else where and it was 5 star. First off...the people trying to get you to listen to the "timeshare " pitch. What a waste of an entire morning! The pool area was under staffed. Usually only 2 servers for entire pool! At times we were not treated very nicely by wait staff in resturants. We also had dinner on the beach at an extra fee. The meal was disgusting! Waited 45 minutes for a pre planned meal to even be served. Plus when the entree got there...very mushy lobster and a hockey puck for a filet...we had to use our flashlights on our phone to see what we were eating. Made a comment to concierge about not being happy. They did give us 50% off the meal but offered no apologies or concern. The bright side was our cleaning staff. They treated us very nicely and the turn down service was top notch!