(NOTE: All 5* reviews below are from people that h...

(NOTE: All 5* reviews below are from people that have not reviewed any other businesses, or only leave 5* reviews. This company is terrible, but unfortunately they have a monopoly.)

Yesterday a note was left on our door notifying my family that our water was shut off. The time was handwritten on the note at 9:30am. After arriving home from work the water was shut off. Due to the difficulty paying the bill, it simply slipped through the cracks and Loudoun Water decided to shut off our water after a month.

There was no notice ahead of time. If there had been, we would have happily paid our bill. They aren't open after 5pm and their payment system is so outdated, it took us over an hour to pay our bill.

Now they are charging a 10% late fee as well as a $45 collection fee! It is criminal that they are allowed to shut off water without any notification at all.