tomica doggett

Review of BounceU

I ve been to several BounceU Parties and I know ho...

I ve been to several BounceU Parties and I know how the hosts keep the kids engaged. The two hosts that were assigned to my child s party were standing around as if they didn t know what to do next. They had on the face masks that I brought in for the guest and they didn t even encourage the kids to put the masks on. Another parent and I had to pass out cake, one host thought it would be smart to bring the ice cream sundays in one at a time, so kids were questioning when they would get theirs. I paid for pictures to be taken and the guy was just standing around and I had to politely say, your going to take lots of pics,right?!l The pics weren t posted on the screen in the party room (broken per manager). When I went home I downloaded the pictures and was not impressed with the quantity or quality. I wish there were more adults in charge. The cake I ordered was Star War Theme, it was very outdated the kids didn t even know who the characters were. I put on a fake smile to be a good sport and not ruin my sons party, but I feel I spent $300+ for staff to run this party who were inexperienced and could care less about providing exceptional customer service. Party was on 8/19/2018.