Disgraceful service. I called them after they had ...

Disgraceful service. I called them after they had my Apple watch for several weeks folowing a John Lewis warranty repair. The advisor I spoke to was rude, unhelpful and unprofessional (they actually hung up on me when I told them the service was unaceptable). This should have been a clean-cut replacement and instead they have dragged it out, failed to update me and left me without my device for weeks. I will be submitting a formal complaint to John Lewis - they really shouldn't be using sub -standard suppliers who tarnish their reputation.