Jim Palese

Review of Omni Charlotte Hotel

After checking out, they charged my credit card fo...

After checking out, they charged my credit card for smoking in the room . I called and spoke to the front desk manager, Dan who claimed to have unquestionable evidence (photographs), but he REFUSED to let me see the evidence . I contested the charge with Visa and after the investigation, I won the dispute and the charge was removed. The nerves of these people for trying to falsely accusing someone but refusing to provide any backup. I guess the just wanted an extra $400.00 got nothing.