Britney B

Review of Ortanique Restaurant

I saw this restaurant and was struck by the beauty...

I saw this restaurant and was struck by the beauty and ambience of the photos I saw on open table, so I decided to make a reservation for my dear friends birthday, especially since they promote 50% off on select wines for Tuesday night. When I called to reconfirm my reservation, I told The host my reservation time, and her response was the reason I decided to cancel my reservation.

The reservation was made at 9:30 pm 30 minutes before closing, mainly because we were driving north an hour away to get there in regards of coming early. I was told to come early as to not upset the waiters, who might be in an urge to leave, and was told to expect an empty restaurant if I wanted to come at that time.

In all my years of working in a restaurant, and enjoying new restaurant experiences, this attitude was a huge turn off and unfortunately I have no desire to experience what this restaurant had to offer . Please encourage your staff to change their attitude when it comes to guest satisfaction and Customer Service via telephone. I've never spoken with a host who turned away or discouraged potential service because a reservation time, that was not to their satisfaction. Very disappointing.

-Britney