Hafsa Mansell

Review of Sonesta Resorts - St. Maarten

Our stay was ok, not terrible but not great. The p...

Our stay was ok, not terrible but not great. The place has potential but it was not ready for the amount of guests at the time, open too early. Resort was still under construction. Here's a pros and cons list:

Cons
-Flickering and poor functioning lighting
-Food only available at certain times, no included food options after 10pm buffet
- Small beach, they wont give chairs after 5pm then take them off the beach as you go to use them after 5pm
- Towels not replaced everyday
- Poor shower design, water doesn't stay in shower ends up on floor
- Disappointing pool
- Dinner reservation/kiosk system poor freezes. Is somehow booked fully but not all restaurants are full.
- Inefficient elevators
- Not aware of ongoing/incomplete construction
- No balcony on 4th floor, door opens to large unfinished rooftop
- Lava rock cooking, good idea, poor in practice. You cook on a hot stone but stone doesnt stay hot long enough and you are given meats that need to be fully cooked to be safe to eat like chicken and pork.
- No room service
- No deadbolt or secondary lock on door
- Washroom door didn't lock
- Walked into contractors working in our room without any notice.

Pros
- Clean
- Nice design
- Ac works
- Mostly good food, buffet, welcome bbq
-Good casino shows/show team
-Pool bingo
-Good service serving
- Nice gym
- Good TV channel selection
- Excursions
- A short walk from mullet beach(best on island, we went to all of them)
-strip outside of resort nice, will get better over time
- Comfortable king size bed
- Couch in room was a plus
-Mini fridge constantly restocked
- Wi-fi everywhere
- Outlets with USB ports for charging
-Safe in room