Brooke Eure

Review of Hyatt Regency Albuquerque

It's a okay hotel, soft beds,plenty of stores insi...

It's a okay hotel, soft beds,plenty of stores inside and offer room service. There wasn't a fridge or microwave in the room so that was a bit incovient. The phone in the room didn't work half the time and was stuck on speaker phone. Also the drain in the tub was clogged so it flooded a bit while we tried to shower. The staff seemed a bit irritated when we complained that the cheese on one of our salads was moldy, but to be fair is was 12am. They gave us a full refund and apologized in the morning. It seemed to be a bit of an off day for the staff here but I would give them a second chance if I was in the area again.