They have horrible customer service. Their size gu...

They have horrible customer service. Their size guide is NOT true to size for pet costumes and they DO NOT all returns or exchanges but expect you to PAY MORE for another costume and be out MORE money! Just like humans dogs aren't all the same size too. The person I talked to was not helpful at all. I've worked in retail and customer service and would do anything to help fix the issue...this person WAS NOT helpful and didn't offer any help to me. I asked to speak to a manager and said that wasn't possible! DO NOT BUY FROM HERE!!! I WILL NEVER GIVE THEM MY MONEY AGAIN!