I have my husband in room 4108. He underwent surge...

I have my husband in room 4108. He underwent surgery yesterday, July 8, the operation went very well, but since 2 am he is calling me because he is short of breath, his body feels swollen. They do not pick up the phone he is tired of calling with the button and nothing until 8:50 am today, July 9, I managed to speak to the doctor's service and I exposed my complaint, they went to see him but they did not give me an explanation, I arrived at the hospital and nobody gives information
They know that nurses do not give proper care to patients because they do not allow the family member to remain or at least they demand more responsibility from the nursing staff and here I am on the outside praying that they do not
Complicate my husband that I do not know where I am going to go to tell the abuse to the patient