Sam Brooks

Review of BRIGHTON AND HOVE CITIZENS ADV...

Was told I'd hear from them in 5 working days for ...

Was told I'd hear from them in 5 working days for something of which is very important to me.
That was 3 weeks ago.
No answer on the phone.
Went to Hove town hall only to be told by (what I thought was) the receptionist they didn't do walk-ins. I proceeded to tell her that they do as I read it one the website and I was there at the correct time. She remarked 'Oh right well we are really busy today'. I accepted this and asked to book an appointment. She said she couldn't. I asked why and she replied 'I'm not actually the receptionist, I'm a volunteer so I don't really know how to' then told me to come back on Monday when the 'Real' receptionist is there. I asked if she could help at all, she simply replied 'No, sorry'.
You couldn't write it. Absolutely shockingly unreal.

Really upset that the very moment the public are maybe entitled to something we are given a service that's impossible to work.
If we owe anything, different story.

Total shambles