M

Overall experience was fairly pleasant. My friends...

Overall experience was fairly pleasant. My friends and I stayed in a double with an oceanfront view. The rooms were nice, albeit appearing a tad aged and certain areas of the room (the bathroom and hallway outside the room) did not smell the best. We were originally staying on the 3rd floor, but upon inspection we discovered ants on the nightstand and chip crumbs (probably causing the ant problem) left between the bed and the nightstand. We re no Karens, so we weren t very upset, just assumed they were short staffed due to COVID-19. Regardless, my friend decided to contact the front desk and describe the issue. The front desk transferred us (blessedly) to a customer service representative. His name was Kevin, a kind and polite man who instantly understood and upgraded us up to the 11th floor. This room was far nicer, cool and free of trash or bugs. The view is gorgeous no matter what floor you are on, if you can afford the upgrade, do oceanfront 100%. Smooth sailing after we switched floors. Some of the other reviews on this place are a bit exaggerated. All in all; far away from the crowds, great view, chill atmosphere.

Comments:

No comments