You are under Vail Resort Hospitality - want all ...

You are under Vail Resort Hospitality - want all room charges paid in advance, any changes, EACH room will be charged a changing fee?! When there is a medical emergency, we were already stressed, have to provide Dr. Notes to get any of refund minus the change fee?! How can we predict a medical situation 7 days in advance? It is quite absurd to us and extremely disappointing! Vail Resort Hospitality services is downhill!