C

Claudia Lorenz

4 years ago

The hotel area itself is very nice, great garden a...

The hotel area itself is very nice, great garden and pool, very spacious and nicely decorated. Great sunset on the beach. Unfortunately, the service is not the level of a 5 star hotel. The staff is moderately friendly, room was not made a day after we had attached a private sign outside in the morning until 11:00 because room service had arrived at 8:30 the day before. Coffee and water as well as mini bar were not refilled, had to go in the morning even on the search for coffee. Several attempts to visit the concierge for tips for trips or tours to get to no avail, is sparse or during lunch break. Excursions or program manageable, one also not really appealing sold. Reception similarly thin occupied. Clientele in the hotel are mainly Japanese, is probably in every Japanese travel catalog, every day a Japanese wedding. The beach is sold to a much larger than in reality, very stony in the water and very narrow beach. Also not made, lots of seaweed / kelp on the beach, for a 5 star hotel they could at least make the beach a bit nice and clean. Pool is very cold as often very windy, Kaiter beach right next door, for the wind is great, for the pool was not. Location is a bit off the beaten path, next supermarket is about 30 minutes on foot, there are at least bicycles to borrow for free. Access is also expensive, you have to organize a shuttle from the airport, about 60 for three and 50 minutes drive. We did not have breakfast in the hotel so I can not comment on that. Beach restaurant very expensive as everything in New Caledonia. The prices here are salted, but the quality / service is not right. It was a nice experience but for the money we would go somewhere else next time. France Feeling, Cote`Azur we also missed in Numea, we imagined differently. In addition, very strange rules for the sale of wine or beer, after 12:00 clock they hang a chain in front of the shelf in the supermarket of Frei- Sunday, here is celebrated only in the morning ... very strange. Wine and beer are also four times as expensive as in Europe.

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