I must amend this review because when I finally re...

I must amend this review because when I finally reached the general manager, the whole issue was resolved to my satisfaction:

I had had a bad experience with BMW service wherein I was charged $200 for a diagnosis only to be told when I picked up the car that the "diagnosis" indicated that I needed to pay an additional $900 for further diagnosis (NO REPAIRS). Ray (my service representative) seemed indifferent and unbothered that they took my money and gave me nothing. I took my car and went to an independent shop who found the issue and fixed it same day. Total cost $800. After this I called and spoke to the BMW service manager Jeff who said he would research and get back to me. I didn't hear back and he did not return an additional phone call the following week. So I called and spoke with another manager, Adam. A very reasonable resolution was immediate. So, while I would give my service experience and follow-up with manager Jeff 1 star (or really no stars but that is not allowed), I would give 5 stars to manager Adam and since he resolved my original issue by refunding my money, I will give 3 stars overall, because the car was still undiagnosed.