We had four HVAC companies come to our house in Bl...

We had four HVAC companies come to our house in Bluff Park to figure out why our heat pump didn't work. One was a big advertiser in the Birmingham media market, and they just wanted to sell me a new $15,000 unit. A smaller company wanted to basically do the same, although they came in at $11,000. Two one-man HVAC guys were nice, and didn't want to sell me new units; but after several attempts, they couldn't find out what was wrong.

Then I called Norrell. Technician Jeremy Stiles patiently listened to my long boring history of our heat pump and how it had worked off and on. He asked questions. Then he started investigating. After almost two hours poking around both my inside and outside units, he discovered a terribly clogged dysfunctional coil was the problem.

Instead of charging me $15,000 for a new unit, Norrell charged less than $1,000 and Jeremy took the better part of a day to unclog and restore both the inoperable coil (which kept the heat pump from turning on) and the dirty coils on the outside unit.

He not only found the problem and fixed it, he explained what he did in detailed layman's terms I could understand.

From my experience, if you don't call Norrell for heating and air conditioning issues, you're wasting your time and your money.