Alicia Juarbe

Review of Onslow Memorial Foundation

After witnessing my sister s delivery here I am lo...

After witnessing my sister s delivery here I am lost for words. The first 10 hours of her admission pretty much involved waiting to start her induction due to not enough staffing as told by the nurse. At exactly 2 hours after delivery patients have to be rushed out of the L&D rooms to be relocated into a janitors closet room on the postpartum side. After being relocated at 4:30 in the morning, the nursery nurse and pp nurse starts educating my sister on required information needed to know before baby can be left in room and be discharged to home . Such a bad time to educate a patient after a long tiring day of no sleep and a long labor. Not to mention I don t think the nurses knew how to communicate with each other on clustering care & lacked the least bit of consideration for a tired mom. Educating a patient should involve teach back, ensuring you have your patients full attention & understanding. But obviously these nurses could care less. Dietary sucks, but that s a whole other can of worms. Newborn assessments are done in the nursery, this is quiet ridiculous being that the nurse taking care of baby should be in the room explaining what to expect to the mothers rather than calling over the phone to see when they last fed, calling for drop offs to the nursery, for pick ups from the nursery, and for any other information they needed from mom. Mothers arent able to try to get a nap if the phones are constantly ringing from the staff. The one time she called for soothing pads after feeding, the nursery nurse told her she had to come to pick them up from the nursery rather than someone delivering to a patient dealing with pain. Communication was another problem, seriously it s no need to have a call bell system if no one is going to answer in a timely manner. Sadly this is the only hospital Jacksonville has to offer and they do not strive to have great patient satisfaction scores in any kind of way.