I booked a birthday party. To say the least I coul...

I booked a birthday party. To say the least I could have saved my money. We waited almost 40 minutes before anyone came to serve us, the pizza box had another child's name on it, The cupcakes were purchased from Food Lion and brought to us 30 minutes after the pizza, we waited almost an hour for drinks, so I had to purchase drink for the kids while we waited. I would not suggest visiting or booking a party. I tried to resolve the issue while I was there and no one ever came to discuss the level of unprofessionalism. I've never had an experience like this before regarding parties..It was embarassing to have my child's party so unorganized. I invited 21 family members to celebrate with us and it was the absolute worse. I was promised someone would come speak with me and they never did. I will take my hard earned money to Great Wolfe Lodge, their staff is on time and they offer exactly what they promote, a real party package. All of your items are served at one time.

***I tried to respond to your message. However, I have not received a refund. Maybe there has been some miscommunication. ***