Just left the Galveston location, I have never lef...

Just left the Galveston location, I have never left ZERO as a tip amount at any establishment (usually greater than 20%), but I did today. 1. My wife ordered the most expensive dinner, steak shrimp and ribs. All she requested was to substitute the Cole slaw for another side. The answer, "no we don't substitute." 2. I ordered one of the mixed drinks from the front of the menu, where it said in bold "order the drink, keep the souvenir glass". We're on vacation, so why not get something to remember. It came out in a regular glass, so I figured a clean glass comes after the meal. No dice, "that drink is not one of the ones included." I ask for the manager and relate to him what is printed on the front of their menu. He said, "sorry about that, I'll relay that to corporate and have them fix the menu." that's it. 3. As we're leaving he tells my daughter who stopped in the gift shop. "you need to put on a mask." she told him she can't as she has an underlying health condition, which she does. He says "then you need to leave." check was over $140. Nope never going back again. If you know your customer base is tourists spending money and making memories, then provide customer service and follow your written postings. If I could have left 0 stars I would have. The food was just okay too, definitely not worth the price.