My wife & I live in Key West, FL. She had a terrib...

My wife & I live in Key West, FL. She had a terrible accident in the kitchen Christmas Eve which resulted in 3rd degree burns to her left hand. Sadly Key West cannot handle serious burns. We arrived at 7P. One nurse was extremely rude as my wife was crying & loud upon arrival. Once we got past that they did there best to keep her comfortable stating Hospital van on way & could be couple of hours. It turned into a 16 hour wait when the medical van arrived! We did get an apology for the 16 hour wait. Gal appeared to be manager of some sort. Due to the severity & extreme pain my wife was in the driver got us safely to Kendall in 2-1/2 hours! Once we hit the emergency room she was taken care of immediately with plenty of TLC by all involved. She even got a private room. Generic but CLEAN! Nurses were terrific. Never took more then 10 min to reach me if anything was needed. My surgery is for tomorrow morning. If no problems I'll head back home to Key West Tues. personally I've been to a few FL. Hospitals & it all depends on the day. Unfortunately hospitals need to stay consistent. FL. Hospitals are not. Im happy to report my time at Kendall Regional turned out to be a good experience & I was well taken care of. Thank you.