Since all the Apple stores are closed, we were ref...

Since all the Apple stores are closed, we were referred here by Apple Support to get a battery replacement for my MacBook Air, and we made an appointment online. We were greeted by the most unpleasant and rude woman we have encountered in a long time. She treated us so condescendingly and impatiently, as if we were a nuisance to her and were stealing her precious time, even though we spoke to her calmly and respectfully. Whenever we politely asked any questions, she gave us rude and insufficient answers. After she gave us the quote, she told us we had to leave my laptop there and it would take 10-14 days to get the battery replaced (which takes literally 5 minutes). We decided not to use this service and found an excellent alternative instead.

We are still wondering why this company even takes appointments if they treat their customers with such annoyance and contempt. We don't recommend this service to anyone! There are great alternatives in the area that will take care of your issues politely and quickly.