Tanja Gomes

Review of Hotel Baltschug Kempinski Mosc...

The location and facilities are great, but the ser...

The location and facilities are great, but the service needs to be improved. The service does not meet 5star hotel service level.
The staff wasn't polite nor friendly, not in the reception nor breakfast staff nor doorman nor security. Just as simple thing as greeting and a smile would make the difference.
Breakfast manager without any explanation tried to make me sign the form which says that I accept to charged with second breakfast (my husband's breakfast, which was included into our room rate and paid beforehand). When I told her that it is paid already, she checked in other system and confirmed it. But there was no apologies about this confusion, not even a smile. I wonder how many ppl got into the trouble by signing the form without asking.
The breakfast variety was great, but many things finished and took some time for the staff to bring more. Our table was full of dirty dishes and seemed that the staff wasn't interested in cleaning them out. The eggs Benedict were overcooked.

Overall we felt really unwelcomed to stay there. Would not stay there next time.