We booked 2 rooms. Drove all the way from Anantara...

We booked 2 rooms. Drove all the way from Anantara Sir Bani Yas (was an amazing experience) to Anantara Eastern Mangroves in Abu Dhabi, just to find out that the rooms aren't ready. Check in is at 15h00 and we only received a room after 16h00. I asked to talk to a manager and that also didn't happen. The service we experienced weren't good at all and handling the situation also wasn't good. After our meal, we waited very long to return to our room as only one lift was operational. Eventually after I complained they send us with a service lift to our room. Even with expressing our dissatisfaction and disappointment nothing was really done. Only a "I am sorry" answer. I won't return to the hotel again. Lack of service and lack of taking ownership of a problem and doesn't know how to handle a problem situation.