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Nan Chen Review of RockAuto, LLC
Rockauto listed the wrong part windshield wipers f...
Rockauto listed the wrong part windshield wipers for my car, I bought the wipers and they do not fit. When contacted, Rockauto told me I should have looked at the pictures before purchasing and not rely on its parts inventory selection. Refused to take the item back unless I paid for postage. After that contact, Rockauto refused to continue speaking with me and just ignored my follow up email. This is the kind of customer service that you can expect.
Update: Rockauto has reached out to me after I posted a complaint on their Facebook. They have refunded me in full. I am satisfied with their resolution.
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