Be very careful when renting from this company. W...

Be very careful when renting from this company. We rented a full set of dive equipment on 8/1/15. We made our reservation for the equipment rental two weeks in advance. When we arrived, we were told that most of the "better" equipment was already rented out for some dive picnic (we were never told this prior to the rental).

We get to the lake and my wife s BCD wouldn't stay inflated. In addition, her older model of BCD only had two small pockets. These small pockets wouldn't hold enough weight to get her to the bottom. On top of this, they didn't give us enough weight (they don't have weight belts) to get to the bottom of the lake.

Needless to say she wasn't able to dive and since it s unsafe to dive without a buddy, I only dove for 10 minutes. I only used a 1/4 of the air in one of my tanks and didn't touch my second. My wife didn't use either of her tanks.

We went back to the shop and explained our experience and were told that the manager was not on duty and they could not offer a refund or any other solution. They gave use the manager's contact info and we tried contacting this manager twice and also tried 2 other contacts we had for the shop. We never received a response from Aquatic Adventures.

From what we have experienced, they are very poor on customer service and their equipment that we paid $300 to rent was just a waste of money.

I would strongly caution anyone who is thinking about renting from this facility.