Brian Daly

Review of Balmoral Hotel

To say the person who greeted my partner and I in ...

To say the person who greeted my partner and I in the bar on arrival was ignorant and incredibly rude would be putting this very politely. There was plenty of seating available and because I was dressed casually on my day off he told us straight off there was no seating at this time and we would have to leave! As he said this another table became free and I said sure we can sit there no?? I was greeted with a huge sigh and he rolled his eyes and said fine I guess so. I then watched this staff member as other more people entered they were greeted with a big smile shown to there seats and were subsequently told please don't hesitate to call me if you need anything, and when all tables became actually full new guests to the bar were told it would be only a short wait and they are welcome to sit in the whiskey bar or lounge.. Great first experience in a so called five star hotel I would certainly not recommend this establishment.