hfin1

Review of Hôtel Napoleon

This was going to be our new go-to hotel in Memphi...

This was going to be our new go-to hotel in Memphis (the staff, room, bar/restaurant, and hotel grounds itself were all fantastic) we really really liked the hotel and room, until upon checkout we found out that our car had been broken into, after being valet parked by the valet service hired by the hotel. The drivers side window was busted out by some thugs in a garage that was supposed to be secured with 24/7 supervision. I understand that the hotel doesn t own the valet service, but the liability was put off on the valet, who then put the issue off on the parking garage. I understand that the hotel staff themself did not park my car, but it was by people that THEY hired. Absolutely infuriating. I know the hotel didn t have anything to do with the break in, and the employee behind the front desk did her best to make us feel better by providing complimentary breakfast, but I still feel like more could have been done. Not only am I out for the room, but also got to pay for a new window for my wife s vehicle, as well as the stuff that was stolen. The hotel needs to figure out something on the parking, because what they re doing isn t working, whether that s hiring a new valet service, figuring out somewhere safer to park vehicles, or whatever. Not only did they break into our vehicle, but they broke into 3 others as well that were hotel guests. Just sucks because I would really like to stay at this hotel again, but won t because of worries about the safety of our vehicle. Frustrating to say the least.