Utterly disgraceful customer relation service! I b...

Utterly disgraceful customer relation service! I booked at the Heathrow Sofitel but actually I needed the Gatwick Sofitel. Called and emailed to move my reservation from one hotel to the other (being the same owner and same management company should be easy I thought!!!) no one was willing to help. I have been bounced to interns and junior staff who clearly were totally helpless!! Worst experience ever!! Their philosophy is grab the money and run!!! Screw the client!!